We are looking for an enthusiastic person to join our small team based in Harpenden. We are Hertfordshire’s leading private experts for hearing care and audiology. We are a multi award-winning, independent, family run clinic and we are recruiting for an amazing Front of House Executive.
If you are well spoken, smartly presented, confident and have experience of providing excellent client facing customer services, you could be just who we’re looking for. You will be a ‘people person’ and will share our values in being welcoming, friendly, professional and caring.
As a Front of House Executive, you are a key part of our practice team, providing brilliant support to our audiologists and fantastic care to our clients. Being a Front of House Executive with us means being part of a supportive team, in a beautiful practice, with the opportunity to drive your own success. We will help you grow and develop and offer to enrol you in professional training programmes.
This diverse role requires the ability to work under pressure at times, multitask and pay meticulous attention to detail.
The scope of your role will include answering telephone, e-mail and in person inquiries; managing the diaries of our busy clinicians; supporting our audiologists (with full training) in arranging the repair of hearing aids and other equipment; meeting and greeting patients and clients, processing orders, payments and carrying out associated administration tasks.
We’re all about developing our people and will be on hand to support you, shape your career in a way that suits you. So, if you are looking for a career rather than a job, take a look at what we have to offer.
Key Skills and Qualities
- Two years (minimum) experience in a similar role (clinic reception or hospitality an advantage)
- Professional attitude and appearance (uniform provided)
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Able to multitask and prioritise
- Attention to detail and accuracy
- Proficiency in Microsoft Office suite including Excel (database management experience an advantage)
- Ability to be resourceful and proactive when issues arise.
- Excellent organisation skills
- Excellent customer service attitude
Job Type: Full Time
Hours: 9:00 AM to 5:30 Monday to Friday (37.5 hours per week).
Starting salary: On application
Holiday: 20 days pa + 8 Bank & National Holidays + Birthday.
There’s so much to Hearing Healthcare Practice and this role, and we would love to talk to you about it, so apply today by emailing your CV and your details in confidence to [email protected]
Closing date for applications Friday 4th July 2025.