June 6, 2023

We Are Recruiting

for a Front of House Executive

We are looking for an enthusiastic person to join our small team based in Harpenden.

We are Hertfordshire’s leading private experts for hearing care and audiology. We are a multi-award winning, independent, family-run clinic and we are recruiting for an amazing Front of House Executive.

If you are well spoken, smartly presented, confident and have experience of providing excellent client facing customer services you could be just who we are looking for! You will be a ‘people person’ and will share our values in being welcoming, friendly, professional and caring.

As a front of house executive, you are a key part of our practice team, providing brilliant support to our audiologists and fantastic care to our patients. Being a front of house executive with us means being part of a supportive team, in a beautiful practice, with the opportunity to drive your own success. We will help you grow and develop and even offer to enrol you in professional training programmes.

This diverse role requires the ability to work under pressure, multitask and pay meticulous attention to detail.

The scope of your role will include answering telephone, email and in person enquires; managing the diaries of our busy clinicians; supporting our audiologists (with full training) in arranging the repair of hearing aids and other equipment; meeting and greeting patients and clients, processing orders, payments and carrying out associated administration tasks.

We’re all about developing our people and will be on hand to support you shape your career in a way that suits you. So, if you are looking for a career rather than a job, take a look at what we have to offer.

Key Skills and Qualities:

  • Two years (minimum) experience in a similar role (clinic reception or hospitality an advantage but not essential).
  • Professional attitude and appearance (uniform provided).
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Able to multitask and prioritise.
  • Attention to detail and accuracy.
  • Proficiency in Microsoft Office Suite
  • Ability to be resourceful and proactive when issues arise.
  • Excellent organisational skills
  • Excellent customer service attitude

Job Type:     Full Time

Hours:                   9am – 5.30pm Mon- Fri (37.5 hours per week)

Starting salary:       On Application

Holiday:                20 days pa + Bank & National Holidays + Birthday

There’s so much to Hearing Healthcare Practice and this role, and we love to talk about it, so apply today by emailing your CV and your details to [email protected].

Closing date for applications Friday 27th June 2023