At Hearing Healthcare Practice, 70% of our clients come to us as a result of word of mouth recommendation. It’s wonderful, as it not only provides an excellent foundation for new relationships with patients, it’s a testament to the exceptional work of our team.
To highlight the power of personal recommendation, last week we welcomed Amanda, a new client who had taken a 6 hour, 350 mile round trip to see us.
But what made her long journey even more remarkable was that she battled to see us as the result of a conversation and a recommendation she’d had with a complete stranger on a train.
A nice story maybe but what is truly amazing it that that conversation occurred 15 years ago! The impact of the conversation and the passion with which this stranger spoke of the life changing help he’d received from Hearing Healthcare Practice was so strong that Amanda kept our details stored away… “until I need them one day!”
Every day our team engage with clients who have their own life stories about how they found us.
Their experience of our approach is why so many of them become advocates of our Practice, even if that’s after 15 years.