Sometimes it’s good simply to share the views of our patients. Here’s a letter (shared with permission) which perfectly explains one patient’s experience of his journey with us. It’s words like this which underpin and inspire everything we do.
” Having suffered with a progressively worsening hearing problem since my late thirties (I am 74 now), I initially tried various devices from several well-known high street hearing aid providers and then, over the years, some different models supplied by the NHS, but I didn’t achieve a step change in my hearing ability until I visited the HHP. Only then did I discover that independent audiologists are healthcare professionals providing a clinical approach to hearing care rather than the approach elsewhere where the focus appears to be on selling hearing aids. HHP have helped me come to appreciate why the service provided by an audiologist is of equal importance to the choice of device itself.
” The team at the HHP have, over the years, provided me with an exemplary service, both in the choice of the devices most suitable for my type and severity of hearing loss, and in the essential tuning and on-going assessment and re-tuning of the devices as my hearing ability changes over time. All the staff that I have interacted with are professional, considerate and knowledgeable, as well as clearly being very well qualified and trained on an on-going basis, this being essential for keeping up with the continually improving technology that characterises hearing aid developments over time.
“In addition, the practice offers a comfortable and calm environment for consultations, with patient and knowledgeable practitioners who are very good at both listening to the client and getting the best possible hearing experience from the latest technology.
“I’d be lost without their service and, even though I have now moved away from Hertfordshire, I am happy to continue to travel to them for the bi-annual servicing and tuning sessions that are so useful. Needless to say, I have no hesitation in wholeheartedly recommending them to anyone with a hearing problem.”
Thank you. Your kind words make a huge difference to us.
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